You will absolutely love our products and services.
However, with products purchased directly from us, you’re fully protected by a money-back return policy.
Products purchased through 3rd party suppliers will be subject to the return policy of the supplier in question, and for durable goods your return period may be up to 30 days, and may or may not be subject to a restocking fees. Please refer to the specific return policy descriptions for individual products, on the respective pages of the website.
Here is our return police for consumable products:
First 14 Days – Consumable Products
If you are dissatisfied at any time during the first 14 days after purchase, simply return all unopened physical products we shipped to you, and ask for a refund. You will get your money back. That’s a firm promise and commitment.
In order to obtain a full or partial refund under this policy, physical products should be shipped at your expense to the address listed below, must include your purchase information (such as a copy of your receipt) so that we can make a refund, and the products should be in merchantable condition (i.e. Sealed and unopened. We could resell them because they’re in good condition). Returned consumable products are subject to a re-stocking fee equivalent to 10 % of the purchase price, returned durable goods products are subject to a restock fee of up to 15%.
The return policy on durable goods varies from product to product, refer to the specific return policy described within the site for specific products.
Email your refund requests to boel[at]ep-feb-2018.dev.cc. Please include the words “Refund Request” in the subject line of your email.
Send your written refund requests by first class postal mail to:
Attn: Refunds Department
PO BOX 3273
Wilsonville, OR 97070
To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund. We want satisfied customers.
This refund policy was last updated on May 24, 2013.
This policy is Copyright © 2008-2013 Law Office of Michael E. Young PLLC, and licensed for use by the owner of this website at ep-feb-2018.dev.cc. All Rights Reserved. No portion of this document may be copied or used by anyone other than the licensee without the express written permission of the copyright owner.